PappaRich has 70 franchises in Malaysia, 2 in Singapore 5 in Melbourne, some in other countries and now one in Sydney. Overall, it's ok, ironically cheap by Sydney standards (see Aside) and decent. The curry chicken which came with a number of the dishes is good, meat soft and tasty. The sambal is probably the best out of Mamak, Malay Village and Nonya (see Roti Challenge for notes on those three) and the dhal is decent too.
PappaRich slipped with the nasi lemak and fell on this occassion with the wat tan hor and their roti. The nasi lemak was ok but the rice wasn't the right texture and lacked coconut milk/pandan and a few of the prawns had a slightly odd/undercooked taste (no side effects yet). The wat tan hor was nice for the first couple of bites but then bored us because it lacked depth of flavour and the roti is way too sweet otherwise it would have been a contender to Malay Village. The menu is fairly substantial but all variations on the same theme, Petaling Street has greater variety.
In Malaysia over the last 7+ years we've noticed a trend of expensive (by Malaysian standards) food in fancy settings and PappaRich is one of those businesses, it's an odd trend in some senses because the food is 1/3 of the price and usually tastier in the mamak/street stalls but perhaps there's no harm in a nice setting, tourist safe food and airconditioning.
We noted the "congratulations" flowers which on a quick glance looked like the Korean style congratulations flowers but we don't get invited to many Malaysian openings so maybe Malaysians give the same style flowers...eitherway we're not eating the flowers so it doesn't matter.
We noted the similarities in name and font for PappaRich and PappaRoti (which we love) and wonder if they have the same owner (apparently not according to a Melbourne blog who has had longer to ponder this question).
To confuse things further it appears there's a PappaRoti in Korea (which may or may not be part of the Malaysian PappaRoti group) that has PappaRich in the USA which makes the buns not the mamak store food. Someone should get the international trademark lawyers involved.